+1(778) 300-1585
+1(778) 300-1585
Privacy Policy

Privacy Policy for Titan Limousines

Effective Date: October 26, 2023
Last Updated: October 26, 2023

1. Introduction

Welcome to Titan Limousines (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect information obtained through our website (titanlimos.ca), booking platform, phone reservations, and all related services including our limousine and party bus transportation services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

A. Personal Information You Provide:

  • Contact Information: Name, email address, phone number, physical address
  • Booking Information: Pickup/drop-off locations, dates, times, special requests
  • Payment Information: Credit card details, billing address (processed through secure payment processors)
  • Identification Information: For border crossings (Seattle to Vancouver service): passport information, birth dates, citizenship details
  • Special Requirements: Accessibility needs, child seat requirements, other service-specific details

B. Information Collected Automatically:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, booking inquiries, time spent on site
  • Location Data: General location information for service area verification
  • Cookies and Tracking Technologies: As described in our Cookie Policy below

C. Information from Third Parties:

  • Corporate accounts and travel agencies may provide booking information
  • Payment processors provide transaction confirmation data
  • Marketing partners may provide aggregated demographic information

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our transportation services
  • To process bookings, payments, and send confirmations
  • To communicate about reservations, service updates, or changes
  • To ensure safety and security of passengers and chauffeurs
  • To comply with legal obligations, particularly for cross-border travel
  • To send promotional materials (only with your consent)
  • To respond to inquiries and provide customer support
  • To analyze usage patterns and improve our website and services

4. Legal Basis for Processing (For International Customers)

For customers subject to GDPR:

  • Processing is necessary for contract fulfillment (booking services)
  • Processing is necessary for legal compliance (border documentation)
  • Processing is based on legitimate interest (service improvements, security)
  • Processing is based on consent (marketing communications)

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: We share information with trusted third parties who assist in our operations:

  • Payment processors (Stripe, Square, other secure payment gateways)
  • Booking and dispatch software providers
  • Email and SMS communication services
  • Marketing and analytics partners (with appropriate safeguards)

Legal Requirements: We may disclose information if required by law, including:

  • Border authorities for cross-border travel documentation
  • Law enforcement agencies with valid legal process
  • Regulatory bodies as required by transportation regulations

Business Transfers: In the event of a merger, acquisition, or sale of assets.

With Your Consent: For any other purpose disclosed with your permission.

6. International Data Transfers

As a Canadian company serving international clients (particularly for Seattle-Vancouver transfers), your information may be transferred to and maintained on computers located outside of your jurisdiction. We implement appropriate safeguards for such transfers in compliance with applicable laws.

7. Data Security

We implement industry-standard security measures to protect your information:

  • SSL encryption on our website and booking platform
  • Secure payment processing with PCI-compliant partners
  • Limited access to personal information to authorized personnel only
  • Regular security assessments and updates
  • Secure document disposal practices

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to implementing reasonable protections.

8. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling the purposes outlined in this policy
  • Legal compliance (booking records are kept for 7 years per Canadian transportation regulations)
  • Border crossing documentation as required by customs authorities
  • Resolving disputes and enforcing agreements

9. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Correction: Request access to or correction of your personal information.
Data Portability: Request transfer of your data to another service provider.
Deletion: Request deletion of your personal information, subject to legal requirements.
Opt-Out: Unsubscribe from marketing communications at any time.
Consent Withdrawal: Withdraw consent for processing where consent is the legal basis.

To exercise these rights, contact us at info@titanlimos.ca. We may need to verify your identity before processing requests.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember booking preferences and login information
  • Analyze website traffic and usage patterns
  • Deliver personalized content and advertisements

You can control cookie settings through your browser. However, disabling cookies may limit some website functionality.

11. Third-Party Links

Our website may contain links to third-party sites (payment processors, tourism partners). We are not responsible for their privacy practices and encourage you to review their privacy policies.

12. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect information from children. If we become aware of such collection, we will take steps to delete the information promptly.

13. Changes to This Privacy Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when revisions were made. We will notify users of material changes via email or website notice.

14. Contact Information

For privacy-related questions, concerns, or requests, please contact:

Titan Limousines
Email: info@titanlimos.ca
Phone: +1 (778) 300-1585

Data Protection Officer:
The Operations Manager serves as our data protection contact for privacy matters.

15. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of British Columbia, Canada, and complies with:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • British Columbia’s Personal Information Protection Act (PIPA)
  • General Data Protection Regulation (GDPR) for EU citizens

16. Complaints

If you have concerns about our privacy practices, please contact us first. You may also have the right to lodge a complaint with:

  • Office of the Privacy Commissioner of Canada (for Canadian residents)
  • Your local data protection authority (for international residents)